+1 (775) 336-4000
FOR IMMEDIATE RELEASE
PC-DOCTOR ANNOUNCES INTELLIGENT MESSAGING SERVICES
RENO, Nev. (Nov. 11, 2009) – PC-Doctor Inc. today announced a new cloud based service that delivers timely, contextual messaging that allows OEM and other business partners the ability to deliver highly personalized service and support capabilities.
PC-Doctor Intelligent Messaging Services (IMS) offers contextual support and monetization in a unified framework, creating unique opportunities for global PC manufacturers, retailers, ISVs, telecoms and others to improve the total customer support experience while building APOS revenue and profit streams.
"Top OEMs trust our system health solutions to deliver intrinsic value to their customers," said Steve Petracca, PC-Doctor chief executive officer. "Intrinsic value is essential if users are to give their permission to deliver support and marketing offers focused on solving issues and enhancing user experiences."
PC-Doctor's new services come at a time when International Data Corp. is reporting that U.S. consumers and small businesses will spend more than $18 billion next year on PC-related accessories, peripherals, software and services.
Unlike centralized data mining and web watching approaches, the IMS server does not collect personal information to deliver a contextual message. Instead, the server delivers a general manifest of broadly applicable support and marketing messages to the client; granular processing is completed by the PC based on the results of diagnostic tests, system information, state matching and inferences. For example, by monitoring the health of a battery through a daily health scan in idle time, the local application can serve dual purposes – warning the user that the battery is past its prime ability to hold a charge, and offering the correct replacement at the point of need.
Built with a robust cloud based infrastructure to ensure reliability and scalability, IMS is augmented by operational services such as automated warranty repair processing, professional marketing messaging, web proxying and translations into 24 languages to support world wide deployment.
Founded in 1993, PC-Doctor Inc. develops diagnostics and other system health tools that help PC makers, service centers, and IT organizations reduce costs, improve quality and enhance customer satisfaction. With more than 200 million units shipped worldwide, PC-Doctor's diagnostics are pre-installed on systems from four of the world's top five PC manufacturers. The company develops diagnostics for Windows, Linux, Android and other operating systems that run on leading Intel, AMD and ARM microprocessors. For more information about PC-Doctor and its products, visit www.pc-doctor.com or call (866) 289-7237. International customers should call (775) 336-4000.
© 2013 PC-Doctor, Inc. ALL RIGHTS RESERVED. PC-Doctor is a trademark of PC-Doctor, Inc., Reno, NV.
All PC-Doctor products are protected by one or more of the following patents: 6,742,148; 6,792,562; 6,829,726; 7,036,129; 7,139,954; 7,155,645; 7,356,744. Other patents pending. All other brand and product names are registered trademarks, trademarks or servicemarks of their respective holders and are gratefully acknowledged. Product specifications subject to change without notice.