PC-Doctor 5 for Media Center

PC-Doctor 5 for Media Center lets non-technical consumers perform thorough hardware checks of PCs running the Media Center interface on Windows XP or Vista.

PC-Doctor 5 for Media Center contains the same full-strength diagnostics available in PC-Doctor 5 for Windows and can be displayed on a television screen and operated with a remote control. The PC-Doctor 5 for Media Center software can be customized to provide a list of codes that the consumer can give to the manufacturer to remedy problems quickly.

Product Fact Sheet - PDF

Key Benefits

• Reduces No Trouble Found (NTF) rates
• Increases customer satisfaction and brand value
• Deflects call center support calls
• Reduces support call duration
• Increases support first-call resolution rates
• Easy deployment
• Easily integrates support for emerging standards in hardware development

Key Features

• Integrates over 100 tests and diagnostics covering all major Windows Media Center PC subsystems including audio, graphics, storage, networking, CPU, memory, system board, and peripherals
• Intuitive end user interface conforms to Microsoft Windows XP for Media Center standards and is customizable to meet vendor technical or branding requirements
• Customizable test and diagnostic scripts support specific end product configurations and customer requirements
• Easy deployment—small footprint on end user hard drives
• Current—contains up-to-date testing and information libraries to support the latest PC technologies
• Exapandable—can be expanded to include DOS and Windows PE versions that can test systems that fail to boot into the installed operating system
• Interoperable with Windows XP Remote Desktop and similar technologies
• Common technology base with PC-Doctor Factory and PC-Doctor Service Center products for improved failure and trend analysis
• Value-added services available from PC-Doctor include customer support and training, diagnostic library updates, application and development consulting

Product Deliverables

• PC-Doctor 5 for Media Center software master for pre-installation on end-user systems
• Customizable Windows Media Center Edition-compatible user interface source code
• Reproduction license agreement to install PC-Doctor 5 for Media Center on computer systems
• Customizable on-line documentation content
• Customizable simulations provide training and reference for call center agents and other support personnel
• Optional consulting and professional services available to speed field delivery of PC-Doctor 5 for Media Center solutions

Sales and Service Contacts

• Pricing negotiable based on volume
• For pre-sales inquiries and additional product information, click here