PC-Doctor for Windows

PC-Doctor for Windows delivers lower support costs by reducing the frequency of No Trouble Found (NTF) product returns and speeding resolution of customer-reported problems. Leading manufacturers have installed over 100 million copies of PC-Doctor for Windows on computer systems worldwide.

PC-Doctor for Windows deflects service calls by giving end users the tools they need to diagnose hardware problems. When service calls occur, PC-Doctor for Windows provides support technicians with powerful hardware diagnostics and system information tools to speed call resolution and increase first-call resolution rates.

View the list of tests available in Windows.
PC-Doctor for Windows
 

Features and Benefits

Life Cycle
  • Reduces No Trouble Found (NTF) rates.
  • Increases customer satisfaction and brand value.
  • Deflects call center support calls.
  • Reduces support call duration.
  • Increases support first-call resolution rates.
  • Easy deployment.
  • Easily integrates support for emerging standards in hardware development.
  • Localized in 24 languages.
  • Small footprint on end user hard drives.
  • Custom company branding including company logos and support contact information
  • More than 200 diagnostic tests cover all major PC subsystems including CPU, memory, system board, storage, audio, graphics, networking, and peripherals I/O.
  • Direct System Information collects data from multiple sources to provide an accurate and thorough system view.
  • Customizable test scripts support specific system configurations and customer requirements.
  • Can be used to solve problems remotely.
  • Easy-to-use graphical interface can be customized to simplify the user experience and advance the PC manufacturers brand.
  • Common technology base with PC-Doctor Factory and PC-Doctor Service Center products for improved failure and trend analysis.
  • Value-added services available from PC-Doctor include OEM customer support and training, diagnostic library updates, application and development consulting.
  • Compatible with current versions of Microsoft Windows, including Windows Server 2003, Windows Server 2008, Windows XP, Windows Vista, Windows 7, Windows 8, and Windows PE.
  • Alternative versions available for DOS, Linux, and newly available diagnostics for Android.
  • DOS and Windows PE versions can test systems that fail to boot into Windows.

Key User Communities

  • PC manufacturers
  • Original Equipment Manufacturers (OEMs)
  • Original Design Manufacturers (ODMs)
  • System integrators and IT service providers
  • System builders and Value-Added Resellers (VARs)
  • Customer support and field service organizations
  • Enterprise IT departments

Product Deliverables

  • PC-Doctor for Windows software product master for pre-installation on end-user systems
  • Reproduction and distribution license agreement to install PC-Doctor for Windows on computer systems
  • Customizable on-line documentation content for installation with PC-Doctor for Windows
  • Multilingual versions available in 24 languages for major PC market regions
  • Optional consulting and professional services available to speed field delivery of PC-Doctor for Windows solutions

If you are a small OEM/system builder or an end-user, you may wish to explore our Toolbox product.