PC-Doctor Toolbox FAQ

For failed tests, PC-Doctor technical support can explain what the test is doing. Specific advice about what steps should be taken to get the system to have a Pass result on a test is generally outside the scope of the support offered.

PC-Doctor technical support answers questions and provides feedback about actively supported PC-Doctor products.
 

Activation Issues & Questions


Non-Activation Issues & Questions

 

Activation Issue Answers

  • What is Activation?

    The activation process is a set of quick and simple steps that must be performed after installation, and before you can begin using the application. If you've used Microsoft Windows, Microsoft Office or many of the Adobe products you have already used a similar activation system. When you enter the provided activation code (which is included in your license email), the application contacts a central server over the internet to ‘activate’ your software and tie the license to your system.

    Note: The activation code must be entered exactly as written, and cannot include any additional spaces at the beginning or end.

  • How often will my application connect to the activation server via the Internet?

    Your application uses the Internet when it is first installed, when it is re-activated (such as after a disk reformat and reinstall, or if the software is moved to a new computer). The application may also do a quick check with the server when you run the application.

  • I have entered my code and password correctly with a new password to do a re-activation, why is the application not being re-activated?
    • Verify that you have an Internet Connection (by browsing using your web browser).
    • If you purchased PC-Doctor Toolbox prior to 7/28/2014, your new password must be a new and never-used password.
    • Ensure that you have entered your activation code in its entirety, and have not accidently included a space at the beginning or end.
    • If you have reinstalled the software multiple times, you may have been temporarily locked out. If necessary, you can submit a trouble ticket via our Support Form for additional assistance.
  • During activation what information is passed to the server?

    Generic information about your computer configuration is uploaded for the purpose of linking your activation code to your computer. The only other information that is recorded during activation is the email address provided (also linked to your activation code), and your chosen password (if required).

  • Can I move the application to another computer?

    Yes, this can be done easily. Simply uninstall the software from the previous computer, and follow the activation process again once you have installed the software on the computer. If you purchased your license prior to 7/28/2014, you will also need to provide the password you set during your previous activation.

    Note: Please be aware that if you have reinstalled the software multiple times, you may receive an error stating that you have been temporarily locked out. This is typically caused by installing the software on multiple computers, or performing repeated reinstalls of the software in a short amount of time. If necessary, you can submit a trouble ticket via our Support Form for additional assistance.

  • What is the password for?

    For licenses purchased prior to 7/28/2014, the password helps to uniquely identify your license. You will need the password if you ever need to reactivate your software (such as after a disk reformat and reinstall or moving the software to a new machine).

    If the license was purchased after this date, no password is required.

  • What is the email address for and is it mandatory?

    The email address on the activation and reactivation dialogs is mandatory, and can be used to locate the associated activation or retrieve a lost password if necessary. When you provide the email address it will not be sold / provided to any third party.

  • What if I have forgotten my password?

    For licenses purchased prior to 7/28/2014, during a reactivation the previously provided password is required. If the password has been lost and cannot be recovered you will need to contact support. If necessary, you can submit a trouble ticket via our Support Form for additional assistance and we will be happy to reset your password.

  • Will changes to my computer require me to reactivate my application?

    While there are no changes that will cause a permanent disabling of the software, major changes (replacing your Hard Drive for example) may require you to reactivate. The reactivation process is typically a simple process of reinstalling the software (if necessary), entering your activation code. For licenses purchased prior to 7/28/2014, you will also need to create a new password along with entering your existing one.

    Note: Please be aware that if you have reinstalled the software multiple times, you may receive an error stating that you have been temporarily locked out. This is typically caused by installing the software on multiple computers, or performing repeated reinstalls of the software in a short amount of time. If necessary, you can submit a trouble ticket via our Support Form for additional assistance.

  • I wish to do an online activation but my firewall is set up to block such requests. What are the firewall settings?

    For licenses purchased prior to 7/28/2014, use the following information to setup your firewall:

     Main server IP address: reg1.softworkz.com
     Backup server IP: reg2.softworkz.com
     Backup server IP: reg3.softworkz.com
     Port: 80 (Standard HTTP)
     Domain: softworkz.com

    For all other licenses, use the following information to setup your firewall

     Server address: pc-doc-5.pc-doctor.com
     Port: 443 (HTTP Secure)

  • Why is an activation system required at this time?

    Software companies around the world have come to realize that activation-type copy-protection systems provide a reasonable solution to the problem of piracy while at the same time respecting customers by not burdening them with a hard-to-use licensing system. Reducing piracy means that the software vendor can use steady revenues to further improve the product and guarantee business continuation. It is unfortunate that piracy exists because we know the majority of our customers follow the license terms but it is a fact of life in this digital age. We trust that this new system will be virtually transparent for the majority of customers.

  • My activation question was not answered, where do I go for additional support?

    If you still have questions regarding PC-Doctor Toolbox for Windows license activation you can submit a trouble ticket via our Support Form or visit our Forums to get assistance from experts and other Toolbox users.


Non-Activation Issue Answers

  • I have a non-activation issue, where do I go for support?

    If you have questions regarding PC-Doctor Toolbox for Windows usage and/or software, please visit our Community Forums, where our forum hosts will be glad to assist you.