Glossary

The glossary contains common terms found in the Knowledge Base and FAQs.

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End User

This term refers to the Customer/Client of a Service Center Remote Technician. So essentially, it is the owner/user of the computer which is being diagnosed.

 

End User Agent

Refers to the program (ServiceCenterRemoteSetup.exe) that the End User will download in order to complete the remote connection with their Technician.

MUD

The term MUD is short for Multipurpose USB Device, which is the locking device included with the Service Center kits. 

SCR

Abbreviation for Service Center Remote.

Service Center Remote is a PC-Doctor product which gives technicians the ability to diagnose PC hardware remotely.