PC-Doctor Factory

Factory is the Leading Industry 4.0 Hardware Diagnostics Solution for Device Manufacturers, Assemblers, Service Centers, Repair Depots, & ITAD Operations

Factory is also helping forge a sustainable and planet-conscious future by testing the recycled and refurbished devices of the world.

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PC-Doctor Service Center

The World's #1 PC, Android, Mac & ChromeOS Hardware Diagnostic Toolkit

Service Center is used by repair technicians, service professionals, IT departments, hobbyists and more.

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PC-Doctor Service Center Drive Erase

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Securely and easily erase multiple ATA, NVMe, eMMC, SAS drives with Drive Erase, all for under $100.

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Category Name > Tests and Devices
AlienFX LED Interactive Test

Potential problems that can be encountered:

  • Users using older Alienware devices may encounter issues of being able to run the AlienFXInteractiveTest due to incompatible drivers or an outdated version of Alienware Command Center.
  • A User also may be using an Alienware device(Keyboard and/or mouse) that is not on an Alienware machine that does not have AWCC and when attempting to test these components, the test will not be able to enumerate.
  • A user may report attempting to use AlienFXInteractive Test on an Alienware device and the test is not enumerating. Again, this may be due to an outdated AWCC and drivers needing to be updated.

Solution and requirements to follow for the AlienFX LED Interactive Test:

Most potential issues will occur due to the lack of device driver and/or an outdated Alienware Command Center application (also from the lack of having the Alienware Command Center). 

To fix this issue and ensure all devices can run this test correctly always ensure the latest drivers. This can be done by navigating to the dell website and downloading the appropriate drivers for your device (Along with updating the Alienware Command Center, if not installed this can also be downloaded from the Microsoft store on the system). 

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The Industry’s Most Comprehensive Diagnostics

Best in class hardware diagnostics for servers, PCs, tablets, phones, medical devices, gaming consoles...virtually any device with an x86 or ARM processor.

Windows Diagnostics 300+ Windows
 
Android Diagnostics 65+ Android
 
Chromebook Diagnostics 150+ ChromeOS
 
Linux Diagnostics 200+ Linux
PC-Doctor Cloud

PC-Doctor Cloud

The PC-Doctor Cloud provides a new set of powerful tools to store and analyze data touched by PC-Doctor. Test results, system information, hardware changes, and click streams are just a few of the items that can be uploaded to the cloud.

Robust data analytics provide a view of trends in hardware failures, application crashes and blue screens, that drive improvements in manufacturing, technical support, repair, refurbishment and recycling operations. Application click streams show user behavior within support tools.

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PC-Doctor Lifecycle
PC-Doctor Lifecycle

The Lifecycle

Key to PC-Doctor’s success is a uniform nucleus of diagnostic tests and system information tools, called the Modular Core Technology (MCT™). This technology delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the lifecycle. With the addition of PC-Doctor’s Cloud capabilities, experience efficient and timely data analytics for practical application in each phase.

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