Manufacturers of PCs and similar devices face competitive challenges on two broad fronts: fierce price competition that limits the top line, and customer support and service costs that can erode the bottom line.
In 2010 US PC OEMs paid out warranty claims equating to 2.6% of their sales revenue or slightly under $5 billion as reported in the April 2011 edition of Warranty Week. OEMs have been highly aggressive over the years in reducing warranty costs by combating the problem at multiple levels — pushing the cost burden back on component vendors, increasing product quality, shortening warranties and reducing claims cost overhead.
For almost two decades, PC-Doctor products have been key in this cost reduction by helping OEMs diagnose specific hardware failures to assist end-users in self-repair, automating RMAs, and providing the ability to trend component failures. Our unrelenting pursuit of engineering excellence in hardware diagnostics and innovate features provides our customers with the ability to increase product quality by reducing Out Of Box Failures (OOBFs) and lower support costs by reducing No Trouble Found (NTF) returns. Our factory and repair product lines provide our customers not only with superior hardware diagnostics to improve quality, but the ability to automate and streamline processes to decrease costs.
For all our customers, both large and small, we pride ourselves in providing products and solutions which address each of our customer's unique needs and backing that up with unwavering heroic customer service.
PC-Doctor, Inc., a privately held corporation headquartered in Reno, Nevada, is the leading global provider of diagnostic and system information solutions to the personal-computing industry. The company's products are acknowledged by PC industry leaders as the de facto standard for diagnostic solutions used by manufacturers, support organizations, repair facilities, and end users to reduce costs, improve quality, and increase customer satisfaction.
Since its founding in 1993 in Emeryville, California, PC-Doctor has accumulated a vast library of intellectual property, including multiple patents that the company deploys in products and services across the PC life-cycle. Today, more than three-quarters of the company's people are employed in software development, quality assurance, and customer-facing roles, underscoring the PC-Doctor commitment to innovation, quality, and customer satisfaction. One of the company's major initiatives is the Certified Hardware Vendor (CHV™) program that seeks to standardize diagnostics used across the industry and encourages manufacturers to add their own tests to PC-Doctor products.
Company Profile PDF Sheet
The Product Families
PC-Doctor's product families are relied upon by leading manufacturers of PCs and PC-based products, including Hewlett-Packard, Dell, Lenovo, Fujitsu, and Acer, as well as major service providers such as Staples and Flextronics. Key to the company's success is a uniform nucleus of diagnostic tests and system information tools — called the Modular Core Technology (MCT™) — that delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the PC life-cycle. PC-Doctor diagnostics are delivered in these product families:
- OEM: Pre-installed on system hard drives and other storage devices to give end users and technicians access to accurate diagnostics and system tools to validate that hardware is operating properly and to troubleshoot hardware issues. PC-Doctor bundled products are available for Windows and Linux.
- Intelligent Messaging Services (IMS): PC-Doctor IMS Solutions deliver highly contextual support and marketing messages that improve and enhance the PC user experience, reduce support costs and drive aftermarket revenue. In addition to the client application, cloud infrastructure and integration services, PC-Doctor offers operational services to create, publish and manage messages globally.
- Factories & Hi-Volume Repair: Used by manufacturers to reduce out-of-box failures and validate systems before shipment to customers. They also are used widely by repair depots to troubleshoot systems returned under warranty and to refurbish used systems before resale. PC-Doctor factory products are available for Windows, Linux and DOS.
- PC Service Professionals: Used by technical service organizations to troubleshoot hardware quickly and accurately as part of the repair process, to verify correct operation after repair, and to validate that hardware upgrades are operating properly.