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"The Service Center product has been an indispensable tool for us in the manufacture of our computer systems [...]" — Jeremy Rammalaere

"The PC-Doctor, Inc. tools have been the fastest and most accurate I have used in my years as a computer professional [...]" — Robert Pereillo

"PC-Doctor Service Centre is an invaluable tool for a PC repair company such as ours...We couldn't do our work efficiently without PC-Doctor Service Centre [...]" — Rob Waldram

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PC-Doctor for Windows

PC-Doctor for Windows delivers dramatically lower support costs by reducing the frequency of No Trouble Found (NTF) product returns and speeding resolution of customer-reported problems. Leading computer makers have pre-installed over 100 million copies of PC-Doctor for Windows on computer systems worldwide.

PC-Doctor for Windows deflects service calls by giving end users the tools they need to diagnose hardware problems. When service calls occur, PC-Doctor for Windows provides support technicians with powerful hardware diagnostics and system information tools to speed call resolution and increase first-call resolution rates.

Key Benefits

  • Reduces No Trouble Found (NTF) rates
  • Increases customer satisfaction and brand value
  • Deflects call center support calls
  • Reduces support call duration
  • Increases support first-call resolution rates
  • Easy deployment
  • Easily integrates support for emerging standards in hardware development

Key Features

  • More than 200 diagnostic tests cover all major PC subsystems including CPU, memory, system board, storage, audio, graphics, networking, and peripherals I/O
  • Direct System Information collects data from multiple sources to provide an accurate and thorough system view
  • Small footprint on end user hard drives
  • Customizable test scripts support specific system configurations and customer requirements
  • Can be used to solve problems remotely
  • Easy-to-use graphical interface can be customized to simplify the user experience and advance the PC manufacturers brand
  • Common technology base with PC-Doctor Factory and PC-Doctor Service Center products for improved failure and trend analysis
  • Value-added services available from PC-Doctor include OEM customer support and training, diagnostic library updates, application and development consulting
  • Localized in 11 languages
  • Compatible with current versions of Microsoft Windows, including Windows 2000, Windows Server 2003, Windows XP, Windows Vista, Windows 7, and Windows PE
  • Alternative versions available for DOS, Linux, and Windows PE.
  • DOS and Windows PE versions can test systems that fail to boot into Windows

Key User Communities

  • PC manufacturers
  • Original Equipment Manufacturers (OEMs)
  • Original Design Manufacturers (ODMs)
  • System integrators and IT service providers
  • System builders and Value-Added Resellers (VARs)
  • Customer support and field service organizations
  • Enterprise IT departments

Product Deliverables

  • PC-Doctor for Windows software product master for pre-installation on end-user systems
  • Reproduction and distribution license agreement to install PC-Doctor for Windows on computer systems
  • Customizable on-line documentation content for installation with PC-Doctor for Windows
  • Customizable simulations provide training and reference for call center agents and other support personnel
  • Multilingual versions available in 11 languages for major PC market regions
  • Optional consulting and professional services available to speed field delivery of PC-Doctor for Windows solutions

Sales and Service Contacts

  • Pricing based on reproduction and distribution license quantity
  • For pre-sales inquiries and additional product information, click here

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