Call Us775-336-4000 Email UsThis email address is being protected from spambots. You need JavaScript enabled to view it. Address10345 Professional Circle, Reno, NV 89521
PC-Doctor Service Center Remote

Move Computer Repair Out of the Shop and Into the Cloud

Run remote hardware diagnostics and manage test reports from anywhere in the world with Service Center Remote.

Learn More Shop Now
PC-Doctor Service Center

The World's #1 PC, Android & Mac Hardware Diagnostic Toolkit

Service Center is used by repair technicians, service professionals, IT departments, hobbyists and more.

Learn More Shop Now
PC-Doctor Toolbox

Free Yourself From the Woes of PC Troubles With Toolbox

Monitoring your PC & Android devices has never been easier — it's all about having the right tools.

Learn More Shop Now

Acer Europe Chooses PC-Doctor Diagnostics for Repair Centers
Integration With Acer's Advanced Customer Relationship Solution

MILAN (BusinessWire) Aug. 5, 2009 – Acer Europe AG today announced a new business relationship with PC-Doctor, the world leader in diagnostic and system information tools to reduce warranty and service delivery costs.

The companies are working together at regional Acer repair depots in Europe, the Middle East and Africa to integrate PC-Doctor Network Factory software with Acer's advanced customer-relationship solution. The fully integrated solution will be used both by Acer-owned repair facilities and by authorized third-party repair services companies.

"We are working to create a best-in-class experience for our customers, and we have demanded the same in our diagnostic solution," said Mario Fazio, Acer director, global customer service. "After rigorous testing of third-party solutions in pilot programs, PC-Doctor was the winner – both in terms of software quality and service excellence. Deployment of this superior customized diagnostics solution" he added "will further strengthen Acer's continual drive for enhancing customer satisfaction by delivering higher quality of repairs, besides increasing productivity and operational effectiveness."

PC Doctor's implementation will start in July at Acer's Service Center in Germany, where the solution was tested during the last quarter of 2008. Then the Service Centers in Italy, Czech Republic and France will follow. Since the agreement with PC Doctor is global, the solution will be deployed in all Acer Service Centers worldwide by 2010.

PC-Doctor Network Factory combines the company's up-to-date diagnostics with network and database technologies to monitor and manage repair activities centrally and to capture test results for efficient repair center information processing. The valuable data can be analyzed by Acer for continuous improvement of processes.

"We are delighted to be part of Acer's strategy to create an excellent service experience for its customers," said Doug van Aman, PC-Doctor chief marketing officer. "We look forward to expanding our relationship with other Acer teams as the solution rolls out across EMEA and around the world."

About Acer
Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer's continued growth, while the successful mergers of Gateway and Packard Bell complete the company's global footprint by strengthening its presence in the U.S. and enhancing its strong position in Europe. The Acer Group employs more than 6,000 people worldwide. 2008 revenues reached US$16.65 billion. See for more information.

The Industry’s Most Comprehensive Diagnostics

Best in class hardware diagnostics for servers, PCs, tablets, phones, medical devices, gaming consoles...virtually any device with an x86 or ARM processor.

Windows Diagnostics 300+ Windows Diagnostics
Android Diagnostics 65+ Android Diagnostics
Linux Diagnostics 200+ Linux Diagnostics
DOS Diagnostics 100+ DOS Diagnostics
PC-Doctor Cloud

PC-Doctor Cloud

The PC-Doctor Cloud provides a new set of powerful tools to store and analyze data touched by PC-Doctor. Test results, system information, hardware changes, and click streams are just a few of the items that can be uploaded to the cloud.

Robust data analytics provide a view of trends in hardware failures, application crashes and blue screens, that drive improvements in manufacturing, technical support, repair, refurbishment and recycling operations. Application click streams show user behavior within support tools.

Learn More

Big Data &

PC-Doctor Lifecycle
PC-Doctor Lifecycle

The Lifecycle

Key to PC-Doctor’s success is a uniform nucleus of diagnostic tests and system information tools, called the Modular Core Technology (MCT™). This technology delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the lifecycle. With the addition of PC-Doctor’s Cloud capabilities, experience efficient and timely data analytics for practical application in each phase.

Learn More
Contact Us

Get in Touch

Interested in one of our solutions for your business? We’d love to talk.

Support Portal Looking for product support? Visit the Support Portal.


Read what the people that love us have to say.

Trusted by

Dell Emc
Intel Software Partner
Fedex Supply Chain
Tobii Dynavox
RTD Embedded Technologies
CSAT Solutions
Catena Technologies
MBX Systems
Foxguard Solutions
Global Resale
Call Us 775-336-4000
Email UsThis email address is being protected from spambots. You need JavaScript enabled to view it.