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MILAN (BusinessWire) Aug. 5, 2009 – Acer Europe AG today announced a new business relationship with PC-Doctor, the world leader in diagnostic and system information tools to reduce warranty and service delivery costs.
The companies are working together at regional Acer repair depots in Europe, the Middle East and Africa to integrate PC-Doctor Network Factory software with Acer's advanced customer-relationship solution. The fully integrated solution will be used both by Acer-owned repair facilities and by authorized third-party repair services companies.
"We are working to create a best-in-class experience for our customers, and we have demanded the same in our diagnostic solution," said Mario Fazio, Acer director, global customer service. "After rigorous testing of third-party solutions in pilot programs, PC-Doctor was the winner – both in terms of software quality and service excellence. Deployment of this superior customized diagnostics solution" he added "will further strengthen Acer's continual drive for enhancing customer satisfaction by delivering higher quality of repairs, besides increasing productivity and operational effectiveness."
PC Doctor's implementation will start in July at Acer's Service Center in Germany, where the solution was tested during the last quarter of 2008. Then the Service Centers in Italy, Czech Republic and France will follow. Since the agreement with PC Doctor is global, the solution will be deployed in all Acer Service Centers worldwide by 2010.
PC-Doctor Network Factory combines the company's up-to-date diagnostics with network and database technologies to monitor and manage repair activities centrally and to capture test results for efficient repair center information processing. The valuable data can be analyzed by Acer for continuous improvement of processes.
"We are delighted to be part of Acer's strategy to create an excellent service experience for its customers," said Doug van Aman, PC-Doctor chief marketing officer. "We look forward to expanding our relationship with other Acer teams as the solution rolls out across EMEA and around the world."
Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer's continued growth, while the successful mergers of Gateway and Packard Bell complete the company's global footprint by strengthening its presence in the U.S. and enhancing its strong position in Europe. The Acer Group employs more than 6,000 people worldwide. 2008 revenues reached US$16.65 billion. See www.acer.com for more information.
Best in class hardware diagnostics for servers, PCs, tablets, phones, medical devices, gaming consoles...virtually any device with an x86 or ARM processor.
The PC-Doctor Cloud provides a new set of powerful tools to store and analyze data touched by PC-Doctor. Test results, system information, hardware changes, and click streams are just a few of the items that can be uploaded to the cloud.
Robust data analytics provide a view of trends in hardware failures, application crashes and blue screens, that drive improvements in manufacturing, technical support, repair, refurbishment and recycling operations. Application click streams show user behavior within support tools.Learn More
Key to PC-Doctor’s success is a uniform nucleus of diagnostic tests and system information tools, called the Modular Core Technology (MCT™). This technology delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the lifecycle. With the addition of PC-Doctor’s Cloud capabilities, experience efficient and timely data analytics for practical application in each phase.Learn More
Read what the people that love us have to say.
The support has been, quite frankly, surprisingly outstanding and has exceeded all my expectations....Not once have we had to make repeated requests, or clarify questions. Impressive all around. I have felt like they are a close-knit part of our implementation team, and I can't even begin to tell you how reassuring it is to have such a professional and responsive group of experts that we can rely on throughout this process...
Carl Thorson, Computerland Director of Operations
I just want to reiterate how much I appreciate you jumping in and doing what you can to help me out. I am building my company around serving others first and believe that this is the most important part of my business. I just want to know that the people I am partnering with also have similar values. I believe that PC Doctor does have those values which is why I chose your product in the first place. You have confirmed my belief in your company's values and I look forward to a long lasting relationship between our companies.
Tom Williams, Anywhere Computer Care Owner
Purchased PC Doctor Service Center 6 after comparing the product with several other diagnostic products currently on the market, but after reading reviews and contacting the company for more information I was very impressed and decided to place an order, right from the start I found the customer service to be first-rate - since receiving the product which arrived in only 5 days from USA to UK! I have had one little problem but this was dealt with quickly and in a very professional manner by the support staff and was resolved within a day - I would highly recommend PC-Doctor's products and helpful staff.
Darren Rose, PC Assist @ Home Senior Technician
We have used various software programs to perform various diagnostic functions; many well known brand named products as well as those that are not so well known. Some of these programs are very similar in function and features to the PCD individual parts but nothing that compares with the comprehensive diagnostic abilities in a single program that you get in the PCD program.
Cliff Dale, Electronbox Support Team Senior Technician
I was having a problem with one of my computers intermittently locking up, requiring a hard reboot. Of course, each time this occurred, I lost everything that I had been working on since the last time I did a file save. I couldn’t tell whether this was a hardware or a software issue and didn’t know where to concentrate my efforts to resolve this issue. In searching the internet, I came across PC-Doctor. I installed the software and was pleasantly surprised at how easy it was to use and how completely and thoroughly it tested all the hardware components in the computer. Thank you for this extremely helpful addition to my computer diagnostic toolkit.
Gerald Barber, G3L Consulting, Inc. President
Diagnosing hardware problems in Windows can be like finding a needle in a haystack, and that's where PC-Doctor comes in. Service Center works quickly to pinpoint the cause of computer hardware failure. This allows for a speedy turnaround that keeps my customers happy. You can count on PC-Doctor's top-notch service and support to promptly resolve any issues you may encounter. I would recommend this software to anyone in the computer repair industry.
Brad Proctor Jr., Proctor PC