PC-Doctor for Windows

PC-Doctor for Windows delivers lower support costs by reducing the frequency of No Trouble Found (NTF) product returns and speeding resolution of customer-reported problems. Leading manufacturers have installed over 100 million copies of PC-Doctor for Windows on computer systems worldwide.

PC-Doctor Preload

PC-Doctor for Windows deflects service calls by giving end users the tools they need to diagnose hardware problems. When service calls occur, PC-Doctor for Windows provides support technicians with powerful hardware diagnostics and system information tools to speed call resolution and increase first-call resolution rates.

View the list of tests available in Windows.

The key user communities that benefit from Preload.

  • PC Manufacturers
  • Original Equipment Manufacturers (OEMs)
  • Original Design Manufacturers (ODMs)
  • Customer Support and Field Service Organizations
    • System Builders and Value-Added Resellers (VARs)
    • System Integrators and IT Service Providers
    • Enterprise IT Departments

    Features and Benefits

    Life Cycle
    • Reduces No Trouble Found (NTF) rates.
    • Increases customer satisfaction and brand value.
    • Deflects call center support calls.
    • Reduces support call duration.
    • Increases support first-call resolution rates.
    • Easy deployment.
    • Easily integrates support for emerging standards in hardware development.
    • Localized in 24 languages.
    • Small footprint on end user hard drives.
    • Custom company branding including company logos and support contact information
    • More than 200 diagnostic tests cover all major PC subsystems including CPU, memory, system board, storage, audio, graphics, networking, and peripherals I/O.
    • Direct System Information collects data from multiple sources to provide an accurate and thorough system view.
    • Customizable test scripts support specific system configurations and customer requirements.
    • Can be used to solve problems remotely.
    • Easy-to-use graphical interface can be customized to simplify the user experience and advance the PC manufacturers brand.
    • Common technology base with PC-Doctor Factory and PC-Doctor Service Center products for improved failure and trend analysis.
    • Value-added services available from PC-Doctor include OEM customer support and training, diagnostic library updates, application and development consulting.
    • Compatible with current versions of Microsoft Windows, including Windows Server 2012 R2 through Windows Server 2022, Windows 10 and Windows 11, plus Windows PE.
    • Alternative versions available for Linux and Android.
    • Windows PE and Bootable Diagnostics versions can test systems that fail to boot into Windows.

    Product Deliverables

    • PC-Doctor for Windows software product master for pre-installation on end-user systems
    • Reproduction and distribution license agreement to install PC-Doctor for Windows on computer systems
    • Customizable on-line documentation content for installation with PC-Doctor for Windows
    • Multilingual versions available in 24 languages for major PC market regions
    • Optional consulting and professional services available to speed field delivery of PC-Doctor for Windows solutions

    If you are a small OEM/system builder or an end-user, you may wish to explore our Toolbox product.

    Contact Us

    Let's Talk

    Let's discuss how our solutions can help you and your business.

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