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The Modular Core Technology (MCT™).

Key to PC-Doctor’s success is a uniform nucleus of diagnostic tests and system information tools, called the Modular Core Technology (MCT™). This technology delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the lifecycle. With the addition of PC-Doctor’s Cloud capabilities, experience efficient and timely data analytics for practical application in each phase.

The PC-Doctor technologies for end-to-end coverage.

Diagnostics

Best-in-class hardware diagnostics for PCs, servers, tablets, phones, medical devices, gaming consoles and more.

System Information

Detailed, accurate and actionable information.

Big Data

Ability to access and analyze failures, system information, application crashes, blue screens, user behavior, and other metrics.

Machine Learning

Proactive and predictive support and planning tools.

The PC-Doctor Lifecycle

Phases of the Lifecycle.

Design

Design

Identify potential issues before release to manufacturing.

Manufacture

Manufacture

Prevent out-of-box failures while streamlining processes.

End Users

End Users

Reduce tech support calls by proactively identifying hardware issues, predicting problems before they occur and helping users solve problems on their own.

Monetize

Monetize

Present contextual, targeted offers such as warranty upgrades or renewals and buy-to-fix.

Call Center

Call Center

Decrease call times by quickly separating hardware and software issues and preventing unnecessary returns.

Repair

Repair

Reduce unnecessary parts replacement, streamline repair processes and prevent "repeats".

Returns

Returns

Certify parts and whole systems for reuse.