PC-Doctor Factory

Factory: Hardware Diagnostics, Drive Erase & System Info for Manufacturers, Assemblers, Service Centers, Repair Depots & ITAD

Factory advances a sustainable future by verifying recycled and refurbished devices at scale.

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Purpose

The purpose of this document is to provide details on restoring the Multipurpose USB Device (MUD) to factory defaults.

Description

Note: This process will destroy any data on the drive. Please save any necessary files such as test logs or results on the MUD to an alternate location prior to following this process.

  1. From within Windows on a known good PC, insert the Multipurpose USB Device into an available USB port.
  2. Insert the PC-Doctor Service Center Diagnostics DVD and wait for the autorun menu to appear. Note: If you have the optical drive's autorun feature disabled, you will need to browse to the Diagnostics CD and launch Setup.exe.
  3. From the menu, click on the option "More -- advanced options" and then select "Multipurpose USB Device Restore Tool" to reset the USB key to its original state.
    mudrestore

    If the problem is resolved, then the issue was likely caused by a missing or corrupted file. If you are unable to restore the device, or the issue continues after attempting to restore it, please contact PC-Doctor Technical Support here Tech Support.

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PC-Doctor Cloud

PC-Doctor Cloud

The PC-Doctor Cloud provides a new set of powerful tools to store and analyze data touched by PC-Doctor. Test results, system information, hardware changes, and click streams are just a few of the items that can be uploaded to the cloud.

Robust data analytics provide a view of trends in hardware failures, application crashes and blue screens, that drive improvements in manufacturing, technical support, repair, refurbishment and recycling operations. Application click streams show user behavior within support tools.

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PC-Doctor Lifecycle
PC-Doctor Lifecycle

The Lifecycle

Key to PC-Doctor’s success is a uniform nucleus of diagnostic tests and system information tools, called the Modular Core Technology (MCT™). This technology delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the lifecycle. With the addition of PC-Doctor’s Cloud capabilities, experience efficient and timely data analytics for practical application in each phase.

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