775-336-4000

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5485 Reno Corporate Drive, Reno, NV 89511

Factory: Hardware Diagnostics, Drive Erase & System Info for Manufacturers, Assemblers, Service Centers, Repair Depots & ITAD

Factory advances a sustainable future by verifying recycled and refurbished devices at scale.

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Repair Technicians

First line PC, Android, ChromeOS, and Mac hardware diagnostic kits for on the bench, on the go, or remotely via the cloud.

Factories/Volume Repair

Powerful, automated hardware diagnostics to help reduce out-of-box failures and improve first-time fix rates.

OEMs/System Builders

Professional grade, customizable diagnostic tools and Intelligent Messaging Services for enterprise business.

Consumer/End Users

Available for Windows, this free solution monitors your PCs to keep them running smoothly.

Potential problems that can be encountered:

Users using older Alienware devices may encounter issues of being able to run the AlienFXInteractiveTest due to incompatible drivers or an outdated version of Alienware Command Center.
A User also may be using an Alienware device(Keyboard and/or mouse) that is not on an Alienware machine that does not have AWCC and when attempting to test these components, the test will not be able to enumerate.
A user may report attempting to use AlienFXInteractive Test on an Alienware device and the test is not enumerating. Again, this may be due to an outdated AWCC and drivers needing to be updated.

Solution and requirements to follow for the AlienFX LED Interactive Test:

Most potential issues will occur due to the lack of device driver and/or an outdated Alienware Command Center application (also from the lack of having the Alienware Command Center).

To fix this issue and ensure all devices can run this test correctly always ensure the latest drivers. This can be done by navigating to the dell website and downloading the appropriate drivers for your device (Along with updating the Alienware Command Center, if not installed this can also be downloaded from the Microsoft store on the system).

The Industry’s Most Comprehensive Diagnostics

Best in class hardware diagnostics for servers, PCs, tablets, phones, medical devices, gaming consoles...virtually any device with an x86, ARM, and now Apple silicon “M” series processors.

200+ Windows

50+ Android

150+ ChromeOS

150+ Linux

40+ macOS

PC-Doctor Cloud

The PC-Doctor Cloud provides a new set of powerful tools to store and analyze data touched by PC-Doctor. Test results, system information, hardware changes, and click streams are just a few of the items that can be uploaded to the cloud.

Robust data analytics provide a view of trends in hardware failures, application crashes and blue screens, that drive improvements in manufacturing, technical support, repair, refurbishment and recycling operations. Application click streams show user behavior within support tools.

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Big Data &
Cloud-Based
Analytics

The Lifecycle

Key to PC-Doctor’s success is a uniform nucleus of diagnostic tests and system information tools, called the Modular Core Technology (MCT™). This technology delivers diagnostic consistency and continuity across the design, manufacturing, support, and service phases of the lifecycle. With the addition of PC-Doctor’s Cloud capabilities, experience efficient and timely data analytics for practical application in each phase.

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Let's Talk

Let's discuss how our solutions can help you and your business.

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Testimonials

Read what the people that love us have to say.

The support has been, quite frankly, surprisingly outstanding and has exceeded all my expectations....Not once have we had to make repeated requests, or clarify questions. Impressive all around. I have felt like they are a close-knit part of our implementation team, and I can't even begin to tell you how reassuring it is to have such a professional and responsive group of experts that we can rely on throughout this process...

Carl Thorson, Computerland Director of Operations

I just want to reiterate how much I appreciate you jumping in and doing what you can to help me out. I am building my company around serving others first and believe that this is the most important part of my business. I just want to know that the people I am partnering with also have similar values. I believe that PC Doctor does have those values which is why I chose your product in the first place. You have confirmed my belief in your company's values and I look forward to a long lasting relationship between our companies.

Tom Williams, Anywhere Computer Care Owner

Purchased PC Doctor Service Center 6 after comparing the product with several other diagnostic products currently on the market, but after reading reviews and contacting the company for more information I was very impressed and decided to place an order, right from the start I found the customer service to be first-rate - since receiving the product which arrived in only 5 days from USA to UK! I have had one little problem but this was dealt with quickly and in a very professional manner by the support staff and was resolved within a day - I would highly recommend PC-Doctor's products and helpful staff.

Darren Rose, PC Assist @ Home Senior Technician

We have used various software programs to perform various diagnostic functions; many well known brand named products as well as those that are not so well known. Some of these programs are very similar in function and features to the PCD individual parts but nothing that compares with the comprehensive diagnostic abilities in a single program that you get in the PCD program.

Cliff Dale, Electronbox Support Team Senior Technician

I was having a problem with one of my computers intermittently locking up, requiring a hard reboot. Of course, each time this occurred, I lost everything that I had been working on since the last time I did a file save. I couldn’t tell whether this was a hardware or a software issue and didn’t know where to concentrate my efforts to resolve this issue. In searching the internet, I came across PC-Doctor. I installed the software and was pleasantly surprised at how easy it was to use and how completely and thoroughly it tested all the hardware components in the computer. Thank you for this extremely helpful addition to my computer diagnostic toolkit.

Gerald Barber, G3L Consulting, Inc. President

Diagnosing hardware problems in Windows can be like finding a needle in a haystack, and that's where PC-Doctor comes in. Service Center works quickly to pinpoint the cause of computer hardware failure. This allows for a speedy turnaround that keeps my customers happy. You can count on PC-Doctor's top-notch service and support to promptly resolve any issues you may encounter. I would recommend this software to anyone in the computer repair industry.

Brad Proctor Jr., Proctor PC

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775-336-4000

5485 Reno Corporate Drive, Suite 500, Reno, NV 89511 USA

This email address is being protected from spambots. You need JavaScript enabled to view it.

The global leader in system health technologies, PC-Doctor brings 30 years’ experience developing and delivering effective diagnostic and system health solutions that reduce service delivery costs, improve customer experience, enable a proactive, predictive environment and provide a channel for contextual support messaging and APOS revenue.

Factory: Hardware Diagnostics, Drive Erase & System Info for Manufacturers, Assemblers, Service Centers, Repair Depots & ITAD

Repair Technicians

Factories/Volume Repair

OEMs/System Builders

Consumer/End Users

The Industry’s Most Comprehensive Diagnostics

PC-Doctor Cloud

Big Data &Cloud-BasedAnalytics

The Lifecycle

Let's Talk

Testimonials

Trusted by

Big Data &
Cloud-Based
Analytics