+1 (775) 336-4000
FOR IMMEDIATE RELEASE
RENO, Nev. (Nov. 14, 2007) —
Targeted to reduce service costs and provide better insight into service issues, PC-Doctor's Error Code Wizard simplifies the use of the CompTIA Standard Error Codes. The use of standard error codes with accurate diagnostics (like those provided by PC-Doctor) allows manufacturers of computer and peripheral equipment to perform quantitative root cause analysis, which can save the industry millions of dollars in reduced No Fault Found/No Trouble Found rates.
"PC-Doctor supports the efforts of CompTIA to give manufacturers and the technicians servicing personal computers and related equipment better information into service issues and trends affecting their products," said Doug van Aman, chief marketing officer for PC-Doctor. "We designed the PC-Doctor Error Code Wizard to make is easier for technicians and service personnel to use the CompTIA error codes. We fully support CompTIA's efforts to have the industry adopt and deploy standard error codes, which reduce costs and improve the quality of data collected."
To simplify the implementation of the CompTIA Standard Error Codes for service providers and technicians, the PC-Doctor Error Code Wizard offers the accuracy of a point and click interface, which reduces the chance of an invalid code being used. With a few clicks of the mouse, a service technician can paste the complete error code into his or her tracking software. There is no learning curve, the technician just answers the questions and pastes the results into existing tracking tools. The PC-Doctor Error Code Wizard is free for commercial or personal use, and can be downloaded from http://www.pc-doctor.com/errorcodewizard.
"We commend PC-Doctor for working to extend the usability of the CompTIA Standard Error Codes," said Richard Rysiewicz, vice president, services, CompTIA. "Enabling manufacturers to make it easier to use the codes means more valuable information can be collected and analyzed to increase customer satisfaction and reduce returns."
The original Standard Error Codes were developed by CompTIA in the mid-1980s as a guide for PC repair technicians. The new codes were developed with the involvement of more than a dozen companies, including Best Buy, Canon, Cisco Systems, CompuCom, DecisionOne, Dell, Fujitsu Siemens, Gateway, HP, IBM, Lenovo, Packard Bell, Sharp, Sony, Toshiba, Unisys, and Xerox. Many of these companies require service technicians who repair their equipment under warranty to use the Standard Error Codes, while others strongly recommend that they be used.
The set of CompTIA Standard Error Codes can be downloaded from the CompTIA Web site http://www.comptia.org/sections/services/error_codes.aspx.
About CompTIA In 2007, CompTIA is celebrating its 25th anniversary. Just as the information technology (IT) industry it serves has grown, CompTIA has also enjoyed remarkable growth over the past 25 years. The organization was founded by representatives of five micro-computer dealerships working together to find better ways to do business. Today, CompTIA has more than 22,000 member companies in over 100 countries around the world; and serves as the voice of the world's $1 trillion-plus IT industry. CompTIA is committed to advancing the long-term success and growth of the IT industry by helping organizations maximize the benefits they receive from their investments in technology; and by helping individuals to obtain the skills and credentials they need for productive careers in IT. For more information, please visit: www.comptia.org.
Founded in 1993, PC-Doctor, Inc. is the global leader in PC and Android system health, and contextual messaging — offering the most comprehensive set of diagnostic, system information and software tools available. Our system health products optimize product quality, support, and service for the computer user, generating demonstrable savings for our customers. Several of the world's largest PC manufacturers are our clients, and they load tens of millions of copies of our software on their systems every year. For more information about PC-Doctor and its products, visit www.pc-doctor.com or call (866) 289-7237. International customers should call (775) 336-4000.
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