Category Name > Service Center FAQ
Service Center doesn’t recognize or will not test my fingerprint reader.

It has been observed in some cases that the Fingerprint Swipe Test may fail or not register fingerprint swipes during testing with Service Center for Windows in Windows 10. This is a known issue that and a resolution is currently being developed.

As a work around, a user can register a fingerprint using Windows 10 sign-in options. Once a fingerprint has been registered with Windows, the Fingerprint Swipe Test should function as expected.