Frequently Asked Question - The software is unable to lock to or is unable to boot from the Multipurpose USB device.

The software is unable to lock to or is unable to boot from the Multipurpose USB device.

Use the following troubleshooting steps in the order they are listed:

  1. Does the Multipurpose USB Device function in Service Center 6 for Windows? If not, restore the device by using the Restore Multipurpose USB Device link on the Service Center for Windows installer menu.
  2. Does the Multipurpose USB Device function on other systems running Service Center 6 for Windows? If not, contact technical support
  3. Can you boot directly from the Multipurpose USB Device into DOS? If not, restore the device using the Restore Multipurpose USB Device link on the Service Center 6 for Windows installer menu.
  4. Ensure the BIOS is set to enable USB hard drive (HDD) booting.
  5. Ensure the BIOS has the Multipurpose USB Device set as the first boot device.
  6. Ensure the BIOS is set to support legacy USB.
  7. In the BIOS, change the USB emulation to Auto. If that does not work, change the USB emulation to Hard Drive (HDD). If that does not work, change the USB emulation to Floppy Disk (FDD).
  8. You may need to try various combinations of the above BIOS settings to support the Multipurpose USB Device.
  9. Some systems require you to change the USB speed in order to boot.
  10. Some systems require you to disable legacy floppy support to boot from USB.
    NOTE: Some systems may require a BIOS update. Consult the system manufacturer's website.
  11. If you have not restored the Multipurpose USB Device in a previous step, restore the device at this time. Select Restore Multipurpose USB Device from the Service Center 6 for Windows installer menu.
  12. Try booting from the Service Center 6 CD instead of from the Multipurpose USB Device. Set the system BIOS to boot from CD as the first device. Insert the Service Center 6 CD into the CD or DVD drive and ensure the Multipurpose USB Device is inserted. Reboot the system.
  13. If the above steps have not resolved your issue, contact technical support