The purpose of this document is to provide a walkthrough for the Service Center upgrade process using the Service Center Upgrade Eligibility Tool.
To determine your upgrade eligibility status, follow these instructions to use the Service Center Upgrade Eligibility Tool. The Service Center Upgrade Eligibility Tool will automatically redirect you to a webpage with further instructions on the upgrade process.
Upgrades are only available from the previous version of Service Center to the current version. For example customers who purchased Service Center 9.5 are eligible for an upgrade to Service Center 10. Customers who purchased Service Center 9 would not be eligible for an upgrade to Service Center 10.