Support

Issue

When using Toolbox to test gaming controllers, if two or more controllers are connected to the system, only one is testable.

Problem

There is a known bug preventing Toolbox from enumerating and testing multiple gaming controllers connected to a single system.

Resolution

Connect each controller, one at a time and run diagnostics. The most effective way is to do the following:

1. Connect controller A to the system
2. Open Toolbox and test the device
3. Close Toolbox
4. Disconnect controller A and connect controller B
5. Repeat steps until all controllers are tested.

We are currently working on resolving this issue in a future update to Toolbox for Windows.