Category Name > Service Center FAQ
While upgrading to the latest version of Service Center, I’ve encountered problems while trying to burn the image to DVD. What should I do?
In rare cases, users have experienced problems creating the diagnostic media, which can impact the upgrade process.  If you experience this issue please enter a support ticket at and we will arrange to have media sent to you.  Please ensure that only DVD +/- R or RW 4.7GB media is used.  Dual Layer (DL) media is not supported.