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Support

Categories
Service Center for Windows
Service Center Bootable Diagnostics
Service Center DOS
Service Center for Android
Service Center Drive Erase
Service Center Test Kit Devices
FAQs
While upgrading to the latest version of Service Center, I’ve encountered problems while trying to burn the image to DVD. What should I do?
Why did the HDD test cause a system crash/reboot?
A test fails in Windows, but passes in DOS. What does it mean?
What does the error message "Cannot Run" mean?
Does PC-Doctor for Windows run on Windows PE?
What does it mean when the Network Test fails?
My Multipurpose USB Device is corrupt. How do I fix it?
Service Center states you must connect the Multipurpose USB Device but it is already connected.
My system is unable to boot from the Multipurpose USB Device.
When I compare a system information gathered from BIOS with system information gathered from SMBIOS, they are substantially different. Is one more accurate than the other?
When I plug the Multipurpose USB Device in, the LEDs flicker but nothing happens and the system never boots. What is wrong?
When I plugged the Multipurpose USB Device into my system, the green light illuminated but so did the yellow light without running any tests. What does this mean?
Where can I find BIOS Post codes for use with the PCI POST Card?
While running Surface Scan Hard Disk, the computer was powered down and some data on the hard disk was lost. What happened?
Why does Service Center slow to a crawl when I try to run tests in parallel?
How do I know which version I have?
How will I find out about new updates?
I found a bug in PC-Doctor. How can I report it? How can I get it fixed?
If I can boot the system to Windows, the system is probably OK. Why have diagnostics?
PC-Doctor has no test for a device in my computer. Will you offer a test in the future?
Sub category Faqs
Does SC 12 support Android 9.0 (Pie)?
Mac keyboard and touchpad do not function when booting Service Center
Mouse Interactive Test shows “Scroll Mouse Wheel” page after selecting “skip” forcing me to fail or cancel the test.
Service Center doesn’t recognize or will not test my fingerprint reader.
PC-Doctor Drive Erase hangs on Drive Erase splash screen
PC-Doctor, Inc.

The global leader in system health technologies, PC-Doctor brings 30 years’ experience developing and delivering effective diagnostic and system health solutions that reduce service delivery costs, improve customer experience, enable a proactive, predictive environment and provide a channel for contextual support messaging and APOS revenue.

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