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Support

FAQs
Toolbox shows no system information/devices and diagnostics do not start.
My Toolbox 7.2 installation is being flagged by Windows Smart Screen.
How do I uninstall PC-Doctor Toolbox for Windows?
Toolbox shows no system information/devices and diagnostics do not start.
What is Activation
How often will my application connect to the activation server via the internet
During activation, what information is passed to the server?
What is the email address for and is it mandatory?
Why is an activation system required at this time?
My activation question was not answered, where do I go for additional support?
I have entered my activation code correctly to do a re-activation, why is the application not being activated?
Can I move the application to another computer?
Will changes to my computer require me to reactivate my application?
Toolbox 8 update installs Toolbox to the wrong drive
Will Toolbox for Windows run in Windows Safe Mode?
Scheduled scan does not run at scheduled time.
Toolbox user interface freezes or locks up during scan.
Only one controller testable when 2 or more connected.
Tests and/or devices missing in Diagnostics System Scans tab
End Support for Windows 8.1 and older
PC-Doctor, Inc.

The global leader in system health technologies, PC-Doctor brings 30 years’ experience developing and delivering effective diagnostic and system health solutions that reduce service delivery costs, improve customer experience, enable a proactive, predictive environment and provide a channel for contextual support messaging and APOS revenue.

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